Smart City Solutions Built Around the Control Room, the Pump Station, and the Citizen Helpdesk
We work across the domains that make up a smart city -- traffic, public transportation, water and power distribution, public safety, environmental monitoring, and citizen services -- bringing IoT, machine vision, fleet intelligence, and automation to the specific problems city and utility operators actually have: infrastructure built up over years by different contractors, sites spread across a wide geography, and citizen-facing services that still run on hold music and paper complaint logs. Built on the same open, multi-vendor platform already proven in water utility distribution monitoring and restricted-area safety -- these capabilities are engineered for civic infrastructure's realities, not adapted from a generic industrial-IoT template after the fact.
The Weight of Complexity in Smart City Operations
Traffic signals, sensors, and control systems installed by different contractors over different years, running on different vendors that were never meant to share a screen
Water and power distribution infrastructure -- pumping stations, substations, treatment plants -- spread across a service territory where physical presence at every site isn't practical
Public transportation fleets tracked by radio call and driver check-in rather than real-time location and schedule adherence
Restricted or sensitive municipal infrastructure -- treatment plants, substations, control rooms -- depending on manual access control rather than automated detection
Street lighting and public infrastructure faults discovered by citizen complaint rather than by the system that should have caught it first
Environmental data -- air quality, noise -- collected inconsistently or not at all, instead of tracked continuously for compliance and public reporting
Citizen complaints and service requests logged on paper or in a call center system that doesn't talk to the department that actually has to resolve them
Every department -- traffic, utilities, safety, citizen services -- running its own disconnected system, with no single view of what's actually happening across the city
None of this is unique to any one city -- it's the shape of running civic infrastructure at scale, across departments and decades of accumulated systems.
Where We Work
Where We Work Across Smart City Operations
A smart city isn't one system -- it's a portfolio of domains, each with its own infrastructure and stakeholders. Here's where this platform applies, domain by domain:
Traffic Management & Urban Mobility
- Real-time traffic and congestion monitoring integrated into a unified city operations view, rather than siloed per intersection or corridor
- Multi-vendor sensor and signal-controller integration -- no single-vendor lock-in across traffic infrastructure built up over years by different contractors
- Built on the same open, multi-vendor SCADA integration approach already proven across industrial and utility control systems
Public Transportation & Municipal Fleet Intelligence
- Real-time GPS tracking, route compliance, and schedule-adherence monitoring for buses and municipal fleets
- Delivered through FleetCue, Hailiot's own fleet intelligence platform, built specifically to cover public transportation -- passenger safety, schedule monitoring, route discipline, and fleet utilization
- Geofencing and unauthorized-use alerts for municipal vehicles operating across the city
Water & Utility Distribution Monitoring
- Unified, browser-based Web-SCADA visibility across water treatment, pumping stations, and distribution networks spread across a city or region
- Already deployed for a water utility's distribution network -- consolidating what used to be separate, per-site SCADA systems into one live view
- Multi-vendor integration, so a distribution network built up over years on different automation vendors doesn't need to standardize before it can be monitored centrally
Power Distribution & Smart Grid Monitoring
- Real-time visibility into substations, transformers, and distribution network health across a service territory
- Energy consumption and load monitoring tied to actual demand, rather than reviewed periodically
- The same distribution-network monitoring approach already proven for power and utility operations, extended to a city-wide grid context
Public Safety & Surveillance
- RFID and camera-based monitoring for restricted or sensitive municipal infrastructure -- water treatment plants, substations, control rooms -- the same intrusion-detection capability already proven for restricted-area access control in utility operations
- Machine-vision-based incident and hazard detection for public infrastructure, flagging an issue before it escalates
Street Lighting & Public Infrastructure Monitoring
- Remote monitoring and fault detection for street lighting and public infrastructure assets, replacing manual inspection rounds
- Condition-based maintenance scheduling for public assets, based on actual status rather than a fixed inspection calendar
Environmental & Air Quality Monitoring
- Real-time environmental sensor data -- air quality, noise, weather -- integrated into the same unified city data platform as traffic, utility, and safety data
- Historical trend and deviation analysis for environmental compliance reporting
Citizen Services & Municipal Helpdesk
- AI-based digital operator handling routine citizen queries and complaint intake -- billing, service requests, outage reporting -- without a citizen waiting on hold
- Built-in complaint lifecycle management, so a citizen complaint is tracked from intake through resolution rather than lost in a call log
- Delivered through Com-One, Hailiot's enterprise communication and CRM platform, built for exactly this kind of high-volume, citizen-facing call and complaint handling
Centralized City Operations & Command Center
- A centralized, camera- and sensor-fed monitoring hub consolidating traffic, utility, safety, and infrastructure data from across the city into one command view
- The same Field Command Center model already proven for consolidating distributed industrial infrastructure into one monitoring hub
Unified Data Platform Across Municipal Systems
- A single, time-synchronized data layer integrating traffic, utility, safety, environmental, and citizen-service data -- across departments and vendors that were never built to share a screen
- Open protocols -- OPC UA, MQTT, REST -- so new sensors, agencies, or systems connect into the same platform rather than requiring a separate integration project each time
Remote Connectivity Across Distributed City Infrastructure
A city is inherently distributed -- traffic signals, pumping stations, streetlights, and sensors spread across a wide area, often far from existing cabling. LoRa-based wireless connectivity, already proven extending monitoring to remote and hard-to-cable industrial sites, applies directly to this reality -- connecting distributed city infrastructure without a dedicated fibre run to every point.
Public Transportation, Powered by FleetCue
Cities depend on knowing where every bus and municipal vehicle is, and whether it's running on schedule. FleetCue, Hailiot's own fleet intelligence platform, is built to cover public transportation directly -- passenger safety, schedule adherence, route discipline, and fleet utilization, in the same platform used for logistics and industrial fleets.
Citizen Services, Powered by Com-One
A municipal helpdesk faces the same call volume and complaint-tracking challenge as any large call centre -- routine queries, service requests, and complaints that need to be logged, routed, and resolved. Com-One, Hailiot's enterprise communication and CRM platform, brings AI-based call handling and built-in complaint lifecycle management to exactly this kind of citizen-facing operation.
Built on EpsumThings
Every infrastructure and utility capability on this page runs on EpsumThings, Hailiot's industrial operations platform -- Unified Data Lake for multi-agency, multi-vendor data integration, Web-SCADA for unified visibility, SCADAA for trend and deviation analytics, Vision AI for the safety and hazard-detection work described above, Workflow Automation for public-infrastructure maintenance workflows, and AI Agents for the next layer of autonomous decision support. This is the same platform already proven in water utility distribution monitoring and restricted-area safety -- extended here across the full portfolio of smart city domains.
Why Smart City & Municipal Operators Work With Us
Multi-Domain Platform
Multi-domain platform -- traffic, utility, safety, environment, citizen services -- instead of a different vendor and a different dashboard for every department.
Multi-Vendor & Open by Design
Multi-vendor and open by design, so infrastructure built up over years by different contractors and agencies doesn't need to be replaced before it can be unified.
Purpose-Built Products
Purpose-built products for the two most citizen-facing layers -- FleetCue for public transportation, Com-One for citizen services and complaints -- not generic tools adapted after the fact.
Confirmed Track Record
A platform with a genuine, confirmed track record in water utility SCADA and public-sector-adjacent safety monitoring, not a first deployment anywhere.
What This Changes for Smart City Operations
Traffic, utility, safety, and citizen-service data visible from one consolidated view, instead of siloed per department
Water and power distribution network health visible in real time across a wide service territory, instead of discovered at the next site visit
Citizen complaints and service requests tracked from intake to resolution, instead of lost in a call log
Public transportation fleets monitored for safety, schedule adherence, and utilization from one platform
Distributed infrastructure -- traffic signals, pumping stations, streetlights -- connected into one view without requiring new cabling to every point
Frequently Asked Questions
Individual components of a smart city platform are already proven in the field -- water utility distribution SCADA and restricted-area safety monitoring among them -- brought together here into one integrated smart-city offering, rather than a claim that a single, full city-wide program has been delivered end to end.
Have a Question, or Running City Infrastructure on Siloed, Per-Department Systems?
If traffic, utility, safety, and citizen-service data each live in a different department's own system that doesn't talk to the others, that's exactly the gap this platform is built to close.